America's #1 choice for satellite Internet

All plans include No Hard Data Limits, fast download speeds and Built-in Wi-Fi.

how satellite Internet can work for you

Do all the things you want online—fast

HughesNet offers fast internet speeds, including plans with up to 50 Mbps download and 3 Mbps upload, although the availability of 50 Mbps may vary by plan and location, and actual speeds can differ from the advertised values.

Explore plans with innovative technology

Fusion plans, where accessible, provide users with a quicker and more responsive internet experience, enhancing their online activities. These plans are designed to optimize your web browsing, streaming, and overall digital experience.

Enjoy Internet anywhere, nationwide

Expand your online horizons with our satellite Internet plans, ensuring you stay connected even in remote areas where traditional cable, fiber, or cellular networks may not reach. Experience reliable and high-speed internet access wherever you are.

More Choice. More Service. Always.

With Hughesnet plans, you can expect an enhanced online experience that keeps you connected effortlessly. They come with additional perks like reliable customer support to ensure you’re always satisfied with your Internet service.

FAQs

Hughesnet

1 : What is HughesNet?

HughesNet®, America’s top satellite internet provider, boasts over 1 million subscribers and leverages satellite technology to deliver blazing-fast, always-on internet access, even in remote areas. It’s the fifth-generation high-speed satellite internet, revolutionizing connectivity.

What sets HughesNet apart is its impressive speed, offering download speeds of up to 25 Mbps and 3 Mbps for uploads on all plans, with no hard data limits. If you exceed your data cap, there are no sudden cutoffs or extra charges; you’ll stay connected at reduced speeds of 1-3 Mbps. HughesNet also features built-in Wi-Fi, supporting the latest standards to connect your devices seamlessly. Plus, it’s available nationwide, erasing slow internet woes. Trusted by millions, HughesNet enhances your online experience, making it faster, easier, and more efficient in your home or business.

2 : HOW DOES HUGHESNET PROTECT MY BUSINESS INTERNET SERVICE FROM BEING INTERRUPTED?

Typically, HughesNet satellite Internet service should not be interrupted the same way land-based Internet can be. While hubs might experience damage from human factors such as traffic accidents or construction, satellite Internet is sent directly to your dish from space, and saving you from many hazards typical on landlines. In the event of an emergency, HughesNet offers inexpensive maintenance plans so you can get a technician quickly if you need one. Our customer service is rated A+ by the Better Business Bureau, so you have peace of mind, even in a catastrophe.

3 : As a HughesNet home user, how do I reach Customer Care for questions or issues?

To access HughesNet’s Technical Support or Customer Care services, simply visit myHughesNet.com. This website provides a convenient gateway to not only seek assistance but also allows you to access vital account information, including your account status, online invoices, and a detailed history of your activities with HughesNet. If you prefer speaking with a representative directly, you can reach their Customer Care and technical support team via a toll-free phone number at 1-866-347-3292. Whether you opt for online support or a phone call, HughesNet is committed to addressing your needs promptly and efficiently. Need further assistance or have specific questions about your HughesNet services? Feel free to share more details so we can provide you with tailored advice.

EXPRESS REPAIR AND HUGHESNET VOICE

1 : What are HughesNet Express Repair plans?

Express Repair is a service protection plan designed to ensure that your HughesNet service will be restored in an expedited manner in the event that an interruption occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service. Express Repair customers pay a reduced service fee for onsite repair visits.

Two service options are available:

Express Repair Basic: our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.

Express Repair Premium: our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.

Both services offer live technical phone support (toll-free), and if needed, a certified HughesNet technician will come to your home or business to restore service.

Two service options are available:

Express Repair – Basic: our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.
Express Repair – Premium: our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.
Both services offer live technical phone support (toll-free), and if needed, a certified HughesNet technician will come to your home or business to restore service for only a $29.95 co-pay after the 30-day vesting period.

2 : Why get HughesNet Express Repair when my service is still under warranty?

Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair – Premium; with Express Repair – Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment. Service may be delivered as soon as that day or on the next business day.

3 : What is HughesNet Voice?

HughesNet Voice delivers home phone service over your satellite Internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding, and more.

How Does HughesNet Voice Work?

HughesNet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New HughesNet customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data. It’s as easy as that!

What Plan Options Are Available And How Much Does The Service Cost?

HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet voice plans visit HughesNet Voice.

What features are standard with HughesNet Voice?

With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada.

How affordable is HughesNet Voice compared to a traditional landline phone?

With HughesNet Voice you don’t need a traditional landline phone anymore! And because HughesNet Voice plans are so affordable, you can save up to 45% over standard home phone service.

Can I choose my own phone number or keep a number I already have?

If you qualify for a local number: Yes, when you register for HughesNet Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is placed, it cannot be canceled by Hughes. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.

If you did NOT qualify for a local number: You can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to HughesNet.

What is included with Voice installation?

For new HughesNet Internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the HughesNet Voice ATA (analog telephone adapter). The installer will install your Internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to completing the Voice activation. You’ll also be shown a self-service website where you can update, change, and monitor your Voice service.

If I exceed my plan Data, can I still make calls?

Yes. The Data you receive through your HughesNet Internet plan does not impact calls using the HughesNet Voice service.

What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer’s TTY equipment. Hughes does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment.

4 : Can I make international calls with my HughesNet telephone service?

HughesNet’s telephone service boasts extensive coverage that extends beyond the United States, encompassing both Canada and Mexico within its inclusive plans. Furthermore, for those seeking even broader global connectivity, HughesNet offers a selection of convenient add-on packs that enable you to make calls to a remarkable 60 additional countries, ensuring that you can stay in touch with friends, family, and colleagues no matter where they are located across the world.

5 : What features come with HughesNet telephone service?

Telephone service from HughesNet comes with all the features you love. Call waiting, caller ID, voicemail, call forwarding and call blocking, all on an easy-to-manage web portal. Plus, if it’s available you can keep your old phone number when you switch to HughesNet!

Bonus Zone and built-in wifi

1 : What is the Bonus Zone?

The Bonus Zone, a designated timeframe spanning from 2 am to 8 am, is a valuable offering available to all HughesNet Gen5 plan subscribers. During this window, users enjoy a generous allocation of 50 GB of FREE data every month. This extra data can be a game-changer for various purposes. You can harness this opportunity to download substantial files, such as high-definition movies, critical system updates for your computer, tablet, or smartphone, and a plethora of other digital content.

This free data during the Bonus Zone serves as an excellent resource to optimize your online experience without worrying about data constraints. Whether you’re a night owl tackling substantial downloads or ensuring your devices stay up-to-date with the latest software releases, the Bonus Zone empowers you to make the most of your HughesNet Gen5 plan. It’s a fantastic way to enhance your digital lifestyle and get the most value out of your satellite internet subscription.

2 : How do I access the FREE data during the Bonus Zone?

Taking advantage of this offer is effortless; no action is required on your part. Simply put, during the designated Bonus Zone hours, which run from 2 am to 8 am, your service will seamlessly utilize the allocated 50 GB per month of complimentary data, sparing your regular service plan’s data allocation. This benefit is applicable to all four of our new service plans, granting you unrestricted access to this 50 GB/month of FREE data exclusively during these off-peak hours.

3 : Does HughesNet come with built-in Wi-Fi?

Absolutely! HughesNet has gone the extra mile by incorporating built-in Wi-Fi into its services, making it effortless for you to connect your wireless devices within the comfort of your home. The HughesNet Wi-Fi Modem stands out with its cutting-edge technology, boasting dual-band 802.11ac functionality, providing both 2.4 GHz and 5 GHz bands. This ensures not only lightning-fast speeds but also extensive coverage throughout your premises. Additionally, for added security, there’s a separate guest Wi-Fi network, keeping your primary home network secure. Worry not about installation and support; HughesNet has you covered, ensuring a seamless experience.

4 : Which network should I use on a HughesNet Wi-Fi Modem?

Let’s break down the information into easy to read bullet points:

HughesNet Wi-Fi Modem (HT2000W) offers two networks: 2.4GHz and 5GHz.
The 2.4GHz network’s name starts with “hug2g,” while the 5GHz network begins with “hug5g.”

Choose the network based on your home setup:
- 2.4GHz is suitable for all wireless devices, with a longer transmission range and better obstacle penetration.
- However, it’s more susceptible to interference, potentially affecting speed.
- 5GHz is ideal for newer devices like laptops and phones, offering higher data transmission capacity.
- It struggles to penetrate solid walls and objects, leading to weaker signals at a distance.
- For video streaming devices like Roku or Amazon Fire Stick, use the 5GHz network if you have a strong signal.
- Determine signal strength using the Wi-Fi Gauge feature on the HughesNet Mobile App.