Typically, HughesNet satellite Internet service should not be interrupted the same way land-based Internet can be. While hubs might experience damage from human factors such as traffic accidents or construction, satellite Internet is sent directly to your dish from space, and saving you from many hazards typical on landlines. In the event of an emergency, HughesNet offers inexpensive maintenance plans so you can get a technician quickly if you need one. Our customer service is rated A+ by the Better Business Bureau, so you have peace of mind, even in a catastrophe.
1. Faster Speeds
HughesNet Gen5 is faster than ever, with download speeds of 25 Mbps and upload speeds of 3 Mbps on every plan.
2. More Data
Four new service plans to best suit your specific needs and they each come with free off-peak data!
3. Built-in Wi-Fi
Featuring the latest Wi-Fi standards and technology to easily connect your wireless devices throughout your home.
4. Available in More Places
HughesNet Gen5 is available where you live. Get connected now. Your days of slow Internet are over!
5. Trusted by More People
You can rely on America’s #1 choice for satellite Internet.
For four years in a row, the FCC ranked HughesNet #1 among internet service providers – including cable, fiber, satellite, and DSL providers – for delivering on advertised download speeds.
The FCC report demonstrates that customers can depend on HughesNet to deliver the performance and reliability they need to live where they love and still stay connected.
Today’s HughesNet is faster and more reliable than ever before, providing 1.3 million subscribers in the Americas with high-speed internet access – no matter where they live or work.
The FCC’s ranking is a testament to Hughes’ more than 30 years of experience in advancing state-of-the-art satellite technology and delivering an innovative, connected experience for customers everywhere.
Hughes, the company behind HughesNet, is the trusted leader in satellite internet and is committed to continuous improvement of customer experience. Hughes constantly works to improve service speeds and reliability, as reflected in year-over-year performance improvements.
HughesNet Wi-Fi Modem (HT2000W) provides two networks, a 2.4GHz and 5GHz. You can tell them apart based upon the name – the 2.4GHz network name starts with “hug2g” and the 5GHz network name starts with “hug5g”. Deciding which network to use should be based on your unique home set-up. The 2.4GHz can be used for all your wireless devices. It can transmit data over longer distances and through walls and other solid objects. The 2.4GHz band is more susceptible to interference, so speeds may not be as high. The 5GHz band is ideal for newer devices such as your laptop, phone, or tablet because it can transmit higher amounts of data. However, it is less able to penetrate solid walls and objects, so if you are far away from your HT2000W device, your signal strength may be lower. Devices streaming a lot of video, such as Roku or Amazon Fire Stick, should connect to the 5GHz network, provided you can receive a strong wireless signal. If you cannot, use the 2.4GHz. Find out where your home Wi-Fi signal is strongest by using the Wi-Fi Gauge on the HughesNet Mobile App.
How Does HughesNet Voice Work?
HughesNet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New HughesNet customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data. It’s as easy as that!
What Plan Options Are Available And How Much Does The Service Cost?
HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet voice plans visit HughesNet Voice
What features are standard with HughesNet Voice?
With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada.
How affordable is HughesNet Voice compared to a traditional landline phone?
With HughesNet Voice you don’t need a traditional landline phone anymore! And because HughesNet Voice plans are so affordable, you can save up to 45% over standard home phone service.
Can I choose my own phone number or keep a number I already have?
If you qualify for a local number: Yes, when you register for HughesNet Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is placed, it cannot be canceled by Hughes. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.
If you did NOT qualify for a local number: You can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to HughesNet.
What is included with Voice installation?
For new HughesNet Internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the HughesNet Voice ATA (analog telephone adapter). The installer will install your Internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to completing the Voice activation. You’ll also be shown a self-service website where you can update, change, and monitor your Voice service.
If I exceed my plan Data, can I still make calls?
Yes. The Data you receive through your HughesNet Internet plan does not impact calls using the HughesNet Voice service.
What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?
TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer’s TTY equipment. Hughes does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment.
- The HughesNet professional installer with install the HughesNet Wi-Fi Modem (with power supply) and will connect 2 devices, such as:
a. desktop computer (connected to modem with a HughesNet supplied LAN cable)
c. tablet (Apple iPad, etc.)
You can ask your installer to connect additional devices like home networks at an additional cost, payable to the installer. Speak with them in advance for a quote.
2. A HughesNet satellite antenna (dish), radio, and mount will be located with a clear line of sight to the southern sky and at least 4 feet off the ground so that it is out of reach of small children. It also needs to accessible with a 24- to 25-foot ladder for quick and easy servicing should it ever be required. This is usually on the first level of the residence.
3. Up to 125 feet of dual RG-6 cable will be run from the antenna outside to the computer inside through a single exterior wall penetration to an adjacent interior wall. It will be terminated on the inside wall with a two-connector faceplate.
4. A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.
5. All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.
On average, most customers are installed within 5 days of their order. Most customers have the opportunity to schedule an installation date at time of order. However, if a preferred date is not available, a HughesNet installer will contact you within 3 days of placing your order to work out a mutually agreeable date and time for your installation. If less than 2 weeks is too soon for you, just place your order when you’re ready for HughesNet high-speed Internet service!
Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent certified HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding. These non-standard installation items include major customization on your HughesNet system that would require the installer to:
- Spend excessive time onsite to meet customer-directed requirements.
- Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
- Remove, repair, or build structures to hide or support the HughesNet System.
Express Repair is a service protection plan designed to ensure that your HughesNet® service will be restored in an expedited manner in the event that a problem occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service. Express Repair customers pay a reduced service fee for onsite repair visits.
Two service options are available:
Express Repair – Basic: our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.
Express Repair – Premium: our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.
Both services offer live technical phone support (toll-free), and if needed, a certified HughesNet technician will come to your home or business to restore service for only a $29.95 co-pay after the 30-day vesting period
I’m a home user of the HughesNet service. How can I contact Customer Care when I have a question or problem?
As a satellite ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.
56K line – Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.
Bandwidth – This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called “high-speed Internet.”
Bit – A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.
Broadband – Broadband refers to an Internet connection with download speed in excess of 25Mbps.
Dial-up – This term refers to an Internet connection through a home telephone line.
DSL (digital subscriber line) – Allows user to access the Internet by way of existing telephone lines.
Ethernet – A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.
Firewall – Software that protects your computer network from outside users.
High-speed Internet option – An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.
IP (Internet protocol) – Programming language that serves as the backbone of the
Internet. “IP” is short for “IP address.”
IP Address – Every computer has its own IP number, which acts as the computer’s identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.
ISP (Internet Service Provider) – Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.
Kilobit – 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).
Megabit – One million bits
Modem – A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.
Satellite dish – An antenna that sends and receives data.
Satellite Internet – Using a modem, coaxial cables, and a satellite dish, computer users are able to access high-speed Internet.
Satellite ISP – An Internet Service Provider that offers a satellite Internet connection to homes or businesses. A satellite ISP is particularly beneficial for rural residents.