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HughesNet Authorized Retailer

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Hours Of Operation:

8am to 10pm Mon-Fri
9am to 9pm Sat and Sun

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Frequently Asked Questions

Answers to some of the most commonly questioned asked about HughesNet Satellite Internet

General Information

1 : What is your upload/download policy (Fair Access Policy)?

To ensure fair Internet access for all HughesNet subscribers, Hughes maintains a special Fair Access Policy that establishes an equitable balance in Internet access for all HughesNet subscribers. Similarly to how cell phone providers manage their data plans, Hughes assigns an amount of Data to each service plan that may be downloaded or uploaded within a one-month period. Subscribers who exceed this amount will experience a temporary reduction of speed until their next billing cycle. 

2 : What plan fits my lifestyle?

Discover the perfect HughesNet® service plan tailored to your needs with four options offering monthly data ranging from 15 GB to 75 GB.

Each plan comes packed with essential features: Built-in Wi-Fi, Video Data Saver, the Bonus Zone, and No Hard Data Limits, ensuring an exceptional online experience. Our budget-friendly service plans cater to every wallet, making it simple to select the right one based on your data requirements.

Opt for the 15 GB plan for essential internet tasks like email, chatting, and web browsing. If you’re into online shopping, music streaming, and social media, the 30 GB plan is ideal. Need to share large files, stream videos, or connect multiple devices? The 45 GB plan has you covered. For households with extensive online needs, the 75 GB plan offers the ultimate internet experience. For comprehensive satellite Internet pricing and plan details, read on.

3 : Do I need a new dish for HughesNet if I have DIRECTV or DISH?

Absolutely, when it comes to getting HughesNet’s high-speed satellite Internet, you’ll need a dedicated satellite dish designed specifically for this purpose. It’s important to note that your existing satellite dishes from services like DIRECTV or DISH won’t do the trick for HughesNet. In essence, HughesNet operates on its own distinct satellite system, necessitating its own unique dish setup to efficiently transmit and receive data via satellite signals.

So, while those other satellite dishes are great for television services, they’re not compatible with the specialized requirements of HughesNet’s satellite Internet.

4 : I have DIRECTV/DISH service. Will it be on one bill? Any special deals?

You will receive a separate bill for each service. Contact 21st Century Communications LLC about special offers with HughesNet that may be available in your area. 1-800-790-3306

5: How important is Internet service in rural areas?

Internet service is vital in today’s world. Banking, job hunting, schooling, and even applying for government assistance is mostly done online. Shopping for goods, services, and groceries is increasingly taking place online. Even medical consultations can be done online. People who live in rural areas have the same needs for these services as anyone else, and even more of a need to be able to use them remotely. There are few rural Internet options available, but HughesNet satellite Internet is the one that offers affordable, reliable high speed Internet.

6 : Have additional questions?

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1 : What is included with a professional installation?

The HughesNet professional technician will install the HughesNet Wi-Fi Modem and satellite dish, and will connect two devices, such as a desktop computer, laptop, tablet, or smartphone. You can ask your technician for a quote to connect more devices. Any non-standard installation extras will be billed on your next HughesNet invoice. The technicians do not accept cash or check at the time of install.

2 : How quickly will I be up and running once I place an order?

On average, we typically install customers within five days of their order. You can schedule your installation date when you place your order. If your preferred date isn’t available, a HughesNet installer will contact you within three days to arrange a suitable installation time. If two weeks isn’t convenient for you, simply order HughesNet when you’re ready for high-speed Internet service!

3 : Who should I reach out to for order status inquiries?

Visit orderstatus.HughesNet.com or call HughestNet Retailer: 21st Century Communications–Installation Support at 1-800-790-3306

4 : Can the certified HughesNet installer hook up my home network?

Your installer will connect two devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next HughesNet invoice. The technicians do not accept cash or check at the time of install.

HughesNet service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

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Ready To Join?

21st Century has earned the confidence of customers all throughout Florida. Gaining access to satellite Internet is quick and easy. If you have any queries or need guidance choosing a package, feel free to contact our online specialists who will be happy to assist you.

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